Reactivating the Duo Mobile App
Reactivating the Duo Mobile App
Step 1 - Login & Manage Devices
Visit and log in with your UNAPortal username and password. Once logged in (you may need to accept a Duo push to your device), click on the Manage Devices link at the top-right of the page. You will be prompted to log in again with your UNA username and password. You will be prompted to verify your identity before managing your devices.
Step 2 - I have a new phone
Click on the "I have a new phone" link for your current mobile phone. Click the "Get started" button on the next screen to connect your new phone to Duo Mobile. Please note that if you are adding another mobile phone number, you will need to click on the "Add a device" option on the previous screen.
Step 3 - Confirm ownership/Send me a passcode
Click the "Send me a passcode" button to have a passcode sent to the existing phone number on your Duo account. In the next window, enter the 6-digit passcode you received via text message.
Step 4 - Download Duo Mobile
Download the Duo Mobile app on your Apple or Android smartphone. You can search for the app in your device's app store. The window also contains links to the app store page (Apple Store and Google Play) to help you identify the correct app. Click on the "Next" button to continue.
Step 5 - Scan code in Duo Mobile to activate your account
Open the Duo Mobile app, click "Add" at the top right of the screen, select "Use QR code," and scan the QR code (the one included in these instructions is a sample QR code and will not work).
If you have trouble with the QR code, click the activation link instead. This will take you to a new window where you can enter an email address to which the activation code should be sent. Access the email from the same device where you have Duo Mobile installed.
Step 6 - Finalize adding a new device
Click the "Continue" button to finalize activating your new phone in the Duo Mobile app.
